At Madeline Hikes, we want you to be satisfied with your purchase. If you are not happy with your order, please review our return and refund guidelines below.

1. Return & Exchange Eligibility

  • Items must be returned within 30 days of purchase.
  • Products must be unused, in original packaging, with tags attached.
  • We do not accept returns for personal hygiene items, gift cards, or clearance items.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

2. How to Initiate a Return

  1. Email [email protected] with your order number and reason for return.
  2. Our team will provide return instructions and the return address.
  3. Once we receive the item and inspect it, we will issue a refund or exchange.

3. Refunds

  • Refunds will be processed to the original payment method within 7-14 business days after we receive the return.
  • Shipping costs are non-refundable unless the return is due to a defect or error on our part.

4. Warranty Claims

If a product arrives damaged or has a manufacturer defect, please contact us at [email protected] within 7 days of delivery with photos for review.